Return Policy

All merchandise returned to JIB Lock Box, LLC must be initiated within 30 days of original delivery/purchase and require JIB Lock Box, LLC approval before return. If you are encountering a problem, please contact Customer Service at email customerservice@jibbox.com before initiating a return so we can help solve your problem. All returns must be boxed and shipped as they were originally received including foam and other packing materials, so as not to be damaged in transit.

Additionally, all keys and other accessories must be included in the return shipment. Damage to boxes or product may result in loss of credit for the product. 

For returns due to reasons other than JIB Lock Box, LLC error, the customer is responsible for return freight, please insure the shipment, and a 25% restocking fee will be charged. Special orders or custom products are not returnable for credit.

To initiate a return, please send an email including your name, ship to address, sales order number, and reason for return to customerservice@jibbox.com.